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MEDICAL/DENTAL COLLECTION SERVICE

“Get your past due receivables collected by us, after your patients have already availed your qualitative dental or medical services.”

DigiDMS has consistently achieved its goal in being one of the best and trustworthy full service receivable agencies from the day of its business inception and on the basis of its wisdom and principals. DigiDMS delivers exclusive and quick collection services to a wide range of clients.  

“A united team approach is the reason of the company’s success “

THE COLLECTOR’S TEAM

The team of collectors is divided in to various teams. Each team is allotted particular medical areas like: Cardiology, Anesthesia, Fertility, Pain management, Radiology, Pediatrics, etc.

The collectors of each team consist of junior and senior collectors. These collectors communicate between the day and the evening queues.  If a collector is not able to reach a debtor in the day time, the debtor is automatically shifted to the evening queue and vice versa. This process is persistently maintained till the debtor is reached. All the team members are well versed and knowledgeable in all the medical and dental related terminologies.  They are also updated in FDCPA, HIPPA, and state, Federal and Local collection statutes.

ABOUT PATIENT DATA MANAGEMENT

Data is accepted by us in a range of formats like electronic download, U.S. Mail, word file format, Email, PDF, Fax and Excel. First we enter the patient data in to our collection software system. The moment we know the list of patients who are included under collections, we begin our collection process.

THE STEP BY STEP COLLECTION PROCESS

 We begin by first mailing a letter to the patient. Through this letter the patient is informed that he or she has been listed under the collections section for unpaid medical/dental bills. The process is repeated with a series of similar letters that are mailed on regular basis. These letters are accompanied by telephone calls with simultaneous implementation.  Regular reports are generated to the credit bureaus, the DMV, skip tracers and also internet searches free of any obligations.

In case of situations where our collection efforts have failed due to absence of action from the patient’s side, a decision of legal recovery is taken up where the account is reviewed by an attorney. Action will only be taken after the approval of the patient if the litigation becomes warranted. Separate collection attorneys will be designated for representation in various states. As a result we have an optimum network of attorneys to execute qualitative services.

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